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TFS4Jira

David Martínez López

Hello everyone!

We have a problem with the synchronization of JIRA's TFS4Jira connector with Azure.

I tell you, a new type of incident and request has been created and we want to synchronize it with Azure.

But when trying to make the connection it gives us these authorization errors. do any of you know what can be the cause?

Thank you very much!

Accepted answers

Damian Kilkowski

Hi David

Damian here from AppFire support.

May I please ask you to send me support logs using this instruction - https://spartez-software.atlassian.net/servicedesk/customer/kb/view/2363457537 ?

Please deliver the logs to our support email as per the information on this page: https://confluence.spartez-software.com/pages/viewpage.action?pageId=8781930

Thank you and best regards

Damian Kilkowski

All comments

David Martínez López

Damian Kilkowski

Hi David

Damian here from AppFire support.

May I please ask you to send me support logs using this instruction - https://spartez-software.atlassian.net/servicedesk/customer/kb/view/2363457537 ?

Please deliver the logs to our support email as per the information on this page: https://confluence.spartez-software.com/pages/viewpage.action?pageId=8781930

Thank you and best regards

Damian Kilkowski

David Martínez López

finally I detect that it was a punctual error and it has already been solved

Thanks

David Martínez López

Hi @Damian Kilkowski , a question, how could I go into "TFS -> profiles" to enable the connector?

Thanks!

Damian Kilkowski

@David Martínez López Good morning.

There is no need to enable TFS4JIRA in TFS.

All you need is to setup a user with proper permissions. Here is more information about the topic - https://confluence.spartez-software.com/display/TFS4JIRA/Permissions+needed+by+TFS4JIRA+Synchronizer

If you wish we can setup a support call where we will troubleshoot your instance.

Best regards

Damian Kilkowski

Appfire Support

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