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Auto Assign a ticket based on value in ticket description

Shweta Saluja

Hi ,

We have some notification type of tickets in Jira that are auto created.

We would like to assign these tickets based on value given in Description of the ticket.

Like in description we have this tag >. Owner : Storage

So this ticket should be assigned to Storage team in Jira projects.

How shall we do that?

Also before assigning the tickets we need to remove last few lines from the description.

How we can do that?

appreciate your suggestion.

Accepted answers

Brant Schroeder

@Shweta Saluja Welcome to the Atlassian community

You can use automation to make the assignment. You can use the condition description contains and then assign the issue to an individual. (My example is unassigned)

Screenshot 2022-09-25 201912.png

All comments

Brant Schroeder

@Shweta Saluja Welcome to the Atlassian community

You can use automation to make the assignment. You can use the condition description contains and then assign the issue to an individual. (My example is unassigned)

Screenshot 2022-09-25 201912.png

Shweta Saluja

Thanks @Brant Schroeder how can we templatize the owner value as we have a lot of tickets with different owner values.

And we want this automation to work for all the tickets. Thanks

Brant Schroeder

@Shweta Saluja you can use an if statement in the automation to define different identifiers and make the proper assignment.

Shweta Saluja

Thanks @Brant Schroeder , Can we also edit and remove some of the Description part before cloning the issue and assigning to other project.?

Brant Schroeder

That would be more difficult to do. I do not think that there is a way to do that in automation.

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