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Jira Cloud for Excel

Sandy Lee_rsqm1l

My Jira Cloud for Excel can't seem to log in to Jira for me to run the add-in. It seems to be stuck. I cleared my browser cache and revoke its access in Atlassian, but to no avail.

I think I'm stuck on not being able to access Jira from the add-in. The login process seems to be stuck.

Is there anyway to reset my add-in access in Jira?

Accepted answers

Sandy Lee_rsqm1l

If you come across an issue with the Jira Cloud for Excel add-in, where the add-in simply displays the spinning wheel, I would suggest that you:

Go to https://id.atlassian.com/manage-profile/apps to check your access for the add-in and revoke its access
You may have to wait 30 minutes to an hour for the system to allow you to log back in

Hope this helps!

All comments

Alex Koxaras -Relational-

Hi @Sandy Lee

What message are you getting, if any?

Sandy Lee_rsqm1l

Thanks for your reply. I had the infamous spinning wheel when I launch Excel. I think it's working now because Atlassian must have barred me from logging in with the add-in because I had done it too many times.

After I waited 1 hour, it worked. Thanks again,

Alex Koxaras -Relational-

Good to know that!

Alex Koxaras -Relational-

I would suggest for you to reply on a new thread, explain what happen and accept your answer, in order for other people to be helped. Thanx!

Sandy Lee_rsqm1l

If you come across an issue with the Jira Cloud for Excel add-in, where the add-in simply displays the spinning wheel, I would suggest that you:

Go to https://id.atlassian.com/manage-profile/apps to check your access for the add-in and revoke its access
You may have to wait 30 minutes to an hour for the system to allow you to log back in

Hope this helps!

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