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how to generate the ticket number back to number 1

Dewi Yulita

Hi,

I have a question how to generate the ticket number back to number 1? or what do you guys usually do to go live? since there are no differences between development environtment and production environtment?

thanks.

Accepted answers

Alex Koxaras -Relational-

@Dewi Yulita hi,

You can't reset the issue keys of a project and go back to 1. You just can't. Issue keys are unique and stored inside the database. If you created a project you have two options:

Stay within the current project, since all your workflows/automation/etc are working as expected
Create a new project with shared configuration with the above one, and add all missing things (issue security, jira automations etc)

All comments

Paul Wiggers

Hello @Dewi Yulita

I haven't found a way to revert back to number 1. Usually we just go with the number, they are arbitrary anyway and it doesn't matter for the customer if the issue is number 1 or number 358.

I do feel the OCD pain though

Alex Koxaras -Relational-

@Dewi Yulita hi,

You can't reset the issue keys of a project and go back to 1. You just can't. Issue keys are unique and stored inside the database. If you created a project you have two options:

Stay within the current project, since all your workflows/automation/etc are working as expected
Create a new project with shared configuration with the above one, and add all missing things (issue security, jira automations etc)

Dewi Yulita

Hi, @Alex Koxaras -Relational- thank you for the solution

Dewi Yulita

Hi @Paul Wiggers thank you. Actually this is the customer request :”D

Paul Wiggers

Ah well, in that case, @Alex Koxaras -Relational- is spot on

Good luck with moving everything over to the new project!

Dewi Yulita

Hi @Alex Koxaras -Relational- and @Paul Wiggers

Please kindly help, now I have trouble with the key, I already change the old key and want to re-use the old key for my new project but the error shows it can't be used because the old project is using it.

But, I tried it on my individual project and I can use this method but it's not working for the customer project. can you tell me why?

I've deleted all tickets in the old project but still not working.

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