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Restrict Issue View ?

Touqeer Anjum

Hi All,

In my project I have 3 parties and I want each party to only be able see ticket shared with the relavant party. What happens is that each party is able to see all tickets in the project.

How to configure this in Issue Security Scheme ?

Any thoughts ?

Accepted answers

Rilwan Ahmed

Hi @Touqeer Anjum ,

Go to Jira admin settings --> Issues --> Issue Security Scheme
Add Issue security Scheme --> give a name and click Add
Click Security Levels against the scheme created and Add security Level
Example: Group 1, Group 2, Group 3
Click Add against Group 1 and select the role/group/users. This will enable the specific users/groups to view issues for projects that.
Do same for group 2 and 3.
Now go to Project settings --> Issues --> Issue security --> Actions --> Add created security scheme.
When a ticket is created, user with Edit and Set Issue security can edit the ticket and set the required security levels (Group 1/Group 2/ Group 3)

You can read about it in https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

All comments

Dave Mathijs

Hi @Touqeer Anjum

WIthin your Issue Security Scheme, you create a Security Level for each party.

Create a Group per party with the relevant users.

Use this group to add to the security level of the relevant party.

Don't forget to add other groups who need to see the issue as well (f.e. internal groups, management, ...)

Shaik Rafi_opym4l

Hi @Touqeer Anjum

Create 3 levels in the issue security scheme.

For ex: Level 1, Level 2, Level 3.., these 3 levels for 3 parties, and add required party members in the levels, and associate those levels in the tickets. So that, particular party members can only able to see their issues.

Touqeer Anjum

Thanks @Dave Mathijs and @Shaik Rafi

@Shaik Rafi Can I know how to associate the level to the ticket ?

Dave Mathijs

You need to grant the Set issue security permission to a group of internal users. Or you change the security level of the issue to a specific level when assigning it to a specific party f.e.

Once the security level is set on the issue, the issue can only be seen by the members of that security level.

Dave Mathijs

For more detailed info, check this documentation article: Configure issue security schemes

Rilwan Ahmed

Hi @Touqeer Anjum ,

Go to Jira admin settings --> Issues --> Issue Security Scheme
Add Issue security Scheme --> give a name and click Add
Click Security Levels against the scheme created and Add security Level
Example: Group 1, Group 2, Group 3
Click Add against Group 1 and select the role/group/users. This will enable the specific users/groups to view issues for projects that.
Do same for group 2 and 3.
Now go to Project settings --> Issues --> Issue security --> Actions --> Add created security scheme.
When a ticket is created, user with Edit and Set Issue security can edit the ticket and set the required security levels (Group 1/Group 2/ Group 3)

You can read about it in https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Touqeer Anjum

Thanks a lot @Rilwan Ahmed, exactly what I was looking for.

Appreciate that.

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