Can not invite colleague to jira system

Question

Hi Sri/Madam,

I can not  invite my colleague account (hong.li@autocore.ai)  to JIRA system, but for other account is ok. Here is the screenshot, can you help to resove this problem?

Ollie Guan · Accepted Answer

Hi @Wei Lin ,

navigating to Directory -> Managed accounts -> reactivate account.

Zulfiqar Bin Zafar_gcva07 · Accepted Answer

Hello @Wei Lin ,

Let me know what plan of jira do you have?

Regards

Faizan Iftikhar · Accepted Answer

Hi @Wei Lin

Good Day!!

Have faced same issue 2 times so ticket created to Jira support.

On creation it says the account creates normally but the email is never sent. I had to log a ticket with Atlassian support to get the emails released.

BR,

M Faizan