Como puedo establecer la asignación automática de agentes en base a las solicitudes recibidas.
@Marcelo Caceres how are you ?
You can use an automation rule to assignee to a specific user, ou a list of users
In this question i explain a little about Auto Assignee Question
I hope I helped you.
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Thanks for your answer, where exactly is this configuration located? Would it be in the mail flow?
@Marcelo Caceres you need create an Automation in your project to set the rules that you need to assignee agents
But the path is you project
Project Settings > Automation > Create Rule
Then you select the trigger (Issue Create, for an example), then you can Save and add "New Action" > "Assign Issue" then use the your agent to assign
Great, I was able to activate it now, thanks!
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