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Status changes by me

Emma Ivarsson_7kkjjd

When a customer replies to a question, the status changes from Waiting for customer to Waiting for support. So far so good.

What I don't like is that it says I made the update. The history says "Emma Ivarsson changed the Status" and so does the email to the client. It looks like I'm tampering with the tickets.

How can I remove my name from this automated status change?

Accepted answers

Emma Ivarsson_7kkjjd

Found the setting after having been pointed to How to change the "person" that triggered events s... (atlassian.com)

All comments

Mark Segall

HI @Emma Ivarsson - The automation rule actor (set in the Rule Details) should be set to something generic like Automation for Jira

Emma Ivarsson_7kkjjd

Thanks @Mark Segall but this isn't a rule I created. I think it's in the workflow.

Mark Segall

Unless your environment is using a marketplace add-on, automatically transitioning an issue would be done through Jira automation. You should be able to see what automations are on your project here:

https://YOURINSTANCE.atlassian.net/jira/software/c/projects/YOURPROJECTKEY/settings/automate#

You may not have created the rule, but perhaps someone created one on your behalf?

Emma Ivarsson_7kkjjd

I can't find any automation rules of the sort, but this is in the workflow:

Emma Ivarsson_7kkjjd

Found the setting after having been pointed to How to change the "person" that triggered events s... (atlassian.com)

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