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Jira Automation - Send email to different recipients depending on conditions

christophe demez_41euod

Hi,

I have a JIRA automation rule, based on a field (lets say it can be the project), I wish to send the same email, but to different persons (lets says on each project manager).

By example:

Project A -> marc@company.com
Project B -> tom@company.com

Is there a way to do this ? ( Or should I create a rule for each project :-( )

Thanks

Accepted answers

Alex Koxaras -Relational-

Hi @christophe demez

Since you are on a free plan, you could download an app like JMWE, which has a "send email" post function.

You can:

Create a project role called e.g. "project manager"
On each project, grant this role to the corresponding project managers
- Project A -> marc@company.com
- Project B -> tom@company.com
- Project C-> Santa Clause, Peter Pan, Smeagol
On the workflow(s) of the issue type(s) you want this email to be sent, add a post function on the transition you want this to happen
On the "send email" post function, you will compose your email, and choose as recipient the role "Project Manager"
Publish your workflow
Now as long as you grant project membership to project managers, when the issue passes from that transition, an email will be sent to each project manager belonging to the corresponding project
So for example if you have an issue who uses this transition on project A, then the email will be sent out only to Marc. If another issue transitions on project C, then email will be sent out to the (finctional) characters I mention earlier.

In my opinion this would be the best approach.

All comments

Alex Koxaras -Relational-

Hi @christophe demez

Since you are on a free plan, you could download an app like JMWE, which has a "send email" post function.

You can:

Create a project role called e.g. "project manager"
On each project, grant this role to the corresponding project managers
- Project A -> marc@company.com
- Project B -> tom@company.com
- Project C-> Santa Clause, Peter Pan, Smeagol
On the workflow(s) of the issue type(s) you want this email to be sent, add a post function on the transition you want this to happen
On the "send email" post function, you will compose your email, and choose as recipient the role "Project Manager"
Publish your workflow
Now as long as you grant project membership to project managers, when the issue passes from that transition, an email will be sent to each project manager belonging to the corresponding project
So for example if you have an issue who uses this transition on project A, then the email will be sent out only to Marc. If another issue transitions on project C, then email will be sent out to the (finctional) characters I mention earlier.

In my opinion this would be the best approach.

christophe demez_41euod

Thanks, but I can't add application. It is an due to internal policy.
I have to manage this case with the standard automation ;-)

Thanks

Alex Koxaras -Relational-

But you are on a free plan. Can't really understand the internal policy, but ok.

If you want to make this happen with Jira automation:

Create a global rule,
and add conditional statements (if/then/else).
On every if you have to compare the Project:
- If project is A
  - Send email to Tom
- If project is B
  - Send to Mary
- If project is C send to lalala
- and so on and so forth...

christophe demez_41euod

Thanks, but it is not possible to have multiples if, by using this:

At the end if result in something like this

if (project A)
{
SendMail(..)
if (project
{
SendMail(..)
}
}

But there is no way to have this (what you propose):

if (project A)
{
SendMail(..)
}

if (project
{
SendMail(..)
}

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