Smart Values for CSAT

Larry Katz

I'm trying to access the satisfaction settings on a service desk in automation via smart values when the satisfaction values change (are updated / added by a user)

Tried:
Satisfaction value rating:
{{issue.customfield_10226.rating}} <- the customfield for Satisfaction

Satisfaction Comment:
{{issue.customfield_10226.service-request-feedback-comment}}

I get blank values for both, am I doing something wrong?

Bill Sheboy

Hi @Larry Katz 

When I need to find the available smart values for an issue, I use this how-to article: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Essentially you find an example issue which has your data, call the REST API with a browser, and then search for your field name.  Do this will help you find the correct name, spacing, and capitalization for the available smart values.

Update: I found this suggestion in the Code Barrel backlog, and it shows some of the smart values you asked about: https://codebarrel.atlassian.net/browse/AUT-1239

Kind regards,
Bill