Hi everyone,
I looked through the other threads similar to this issue but i'm not seeing much about what we are experiencing.
We've been using JSM for a few weeks, and i'm learning that the customer end features are rather limited, which is unfortunate.
2 of our clients are using email submission to create issues and they are having issues with other members of the customer org not receiving notifications. We tried to see if that changes by adding them as a participant and CC-ing them on the initial email request which they receive confirmation for the issue, but do not receive any other communication on the ticket beyond that.
