Message in Jira Serve Desk Management

Question

Mesage shown in my jira service desk, in project settings:

We’ve noticed one or more required fields are either removed or hidden.

You must add Affected services field to view risks.

I dont't know which fields have been removed :(

Mikael Sandberg · Accepted Answer

That is part of the new Risk summary that was added to Change requests. So in order to that function to work you have to add the field Affected services to the screen used by the issue type used in this case. Check out this article to learn more about the new Risk insights panel.

Joseph Chung Yin · Accepted Answer

@[deleted]-

Here are a few things you need to check into -

1) Go to Project settings >> Screens - Make sure the field in question is there associated with the issue type that your request type is based on.

2) Go to project settings >> Request types  and click on the "Issue View" tab and verify that the custom field in question is listed or not.

3) Go to Settings (from the System configuration under issues) >> Custom fields - Verify that the custom field in question is there and it is associated with your screens/contexts (i.e. associated with your project in question)

The "Risk Summary" tab is part of Risk insights in change management - https://support.atlassian.com/jira-service-management-cloud/docs/what-are-risk-insights-in-change-management/

Hope this will help you...

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.