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Apply newly created component to previously closed tickets

Derrick Mahoney

Relatively new to Jira so apologies in advance if this is obvious to some.

Scenario:

We have a Jira Project which we use are our internal servicedesk

We're updating our Project and using components/Labels to classify tickets by type.

Request:

Using automation, would like to be able to search/filter resolved tickets and assign Components/Labels similar to automation we have for new issues

Example:

When: Issue created

If: Description contains "X"

Then: Edit Component > Add Component "X"

Appreciate any feedback on this

Accepted answers

Alex Koxaras -Relational-

Hi @Derrick Mahoney and welcome to the community,

Use bulk edit to do that. It's going to be a bit faster and you will have full control of what to edit. Have you tried that already?

All comments

Alex Koxaras -Relational-

Hi @Derrick Mahoney and welcome to the community,

Use bulk edit to do that. It's going to be a bit faster and you will have full control of what to edit. Have you tried that already?

Derrick Mahoney

That's a great tip and something I hadn't considered prevously (hence the ask!)

I'll use this to apply newly created components to legacy tickets.

Many thanks for your speedy response!

Alex Koxaras -Relational-

Glad to be of assistance!

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