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Manage label fields on board issues in a team managed project

Team Logistics Sigma

I want to use labels and show them on my issue cards in my board. When I create a label by writing the value from the board view it appears on the issue card for 1/2 second, then it disappears. Is that a bug or what am I doing wrong? I also can't see card options in my board settings, se screen shot. Why is that?

Accepted answers

Bill Sheboy

Hi @Team Logistics Sigma

You appear to be using a team-managed project. To add the fields for that one:

select an issue on the board or backlog
at the bottom of the issue view, you will see a gear icon and Configure fields
select Configure fields, and now you can add your labels to the view

https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/

Kind regards,
Bill

All comments

Jason Lane_aoop57

Hi @Team Logistics Sigma ,

You need to use the Board Settings on the top right of the board 3 dots ... Then see screen shot for displaying them on the cards in the board.

Then go into the 'Issue detail view' and add lables there. You will need to ensure in each issue Type - 'Epic','Bug' etc that you have 'Issues' added to. I can share that with you as well if you havnt done that.

Hope this helps.

Thanks

Team Logistics Sigma

Thanks, the problem is it doesn't look like yours. When I press the 3 dots I only get 3 choices: Manage workflow, Manage custom filters and Configure board. When I choose "Configure board" I get the view below. Am I using the wrong type of project or do I not have enough administrative rights?

Three dots.png Board setting options.png

Bill Sheboy

Hi @Team Logistics Sigma

You appear to be using a team-managed project. To add the fields for that one:

select an issue on the board or backlog
at the bottom of the issue view, you will see a gear icon and Configure fields
select Configure fields, and now you can add your labels to the view

https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/

Kind regards,
Bill

Team Logistics Sigma

Thank you Bill. That I have tried already, se attached image. The new label shows on the card when I click on it but not in the board view. 2022-09-19 09_57_Context fields.png 2022-09-19 10_00_Error message.png

Bill Sheboy

Please try the field at the bottom-right, Previously created fields, for the Labels field.

Jason Lane_aoop57

Hi,

I would check with your admin team - Im an admin and i don't believe it matters what board you are using. I did find however there was more available in a Kanban Board - Most of my organisation use this.

Let me know how you get on.

Thanks

Team Logistics Sigma

Hi Jason, are you saying that I am missing some admin rights? If so, can you please send me a screenshot of what I should see so I can communicate that with them?

//Rosita

Jason Lane_aoop57

Hi @Team Logistics Sigma

You need to have admin rights to a board this article below should help

https://support.atlassian.com/user-management/docs/give-users-admin-permissions/

If you pass this to your administrators they will know what needs to happen. Once you have the permission set my first reply will make sense.

Thanks

Team Logistics Sigma

Ok, thanks. I have now sent a request again to my Jira admin to look at this. So you are sure that I'm not working in the "wrong" project type or something like that?

Team Logistics Sigma

Hi Bill,

I have tried that. However, when first using this I managed to set up a list option "Carrierintegration" that I no longer want to use. Do you know how to remove it?

2022-09-21 Label remove listoption.png

Jason Lane_aoop57

Hi @Team Logistics Sigma

Please can you confirm the board type you are using. The board i use is a Kanban. I don't believe there is different options for different boards when it comes to this issue.

Thanks

Team Logistics Sigma

Where can I see that? I can see that it's a "Software project" and that I'm using "Team-managed project". Is that the answer to your question? For the Board it only says "Board".

Team Logistics Sigma

Hi @Jason Lane the Jira admins of our company said that I am Jira admin for my project so there were no more rights to give me . Could it be that you and me are working in different project-types?

Jason Lane_aoop57

This may well be the issue here. Im using a Kanban Board in the examples but have seen these options in the project you are mentioning.

I think the issue may well be that you have multiple labels assigned - @Bill Sheboy provided a solution for this and i agree with him. Sounds like a restart is needed first.

Thanks

Maximilian Floß

@Team Logistics Sigma
Hi, do you still have the problem?
I also have the problem that added labels are not shown on the board.

Team Logistics Sigma

@Maximilian Floß Yes, I still have that problem

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