Unexpected error during export has occurred

Question

I get an unexpected error when I try to Backup my Confluence Cloud. It doesn't matter if I select backup of attachments or not, I get the same error over and over.

The error nicely says that I just need to contact support... but since I am on a free plan, they forward me to the community.

Any thoughts?

Export error

Unexpected error during export has occurred
But dont worry, well fix it for you!
You just need to contact Atlassian support and paste in this error message, timestamp and your instance details.
Timestamp: 2022-09-16T07:41:30.017560

Erik Boelen · Answer

I've tried that, but because I'm on a free plan, I can only ask the community.
However, this is something that only Atlassian can fix...

Fabio Racobaldo _Catworkx_ · Answer

Hi @Erik Boelen ,

as specified in your error message, try to raise a ticket to Atlassian team through https://support.atlassian.com/contact/#/

Hope this helps,

Fabio

Danny Grenzowski _Rewind_ · Answer

If you are looking for a more robust backup and restore solution for Confluence Cloud, check out Rewind! Backups are daily and seamless, no action is required - just set it and forget it.

Try it out free for 7 days on the Marketplace: https://marketplace.atlassian.com/apps/1228099/rewind-backups-for-confluence?hosting=cloud&tab=overview

Danny from Rewind