Prefill the Help Center ticket via URL

Question

Hi,

When creating a Help Center ticket, it is possible to prefill some parts of the form by using the query string.  This link opens a page with filled summary and description fields:

https://company.atlassian.net/servicedesk/customer/portal/2/group/3/create/18?summary=summary&description=line1%0line2

On our form, we have a custom field with a dropdown menu.  In the HTML for the page, it has the source

Is it possible to prefill the form for this value?  I have tried adding ?customfield_10861=value1 to the URL, but it does not work.

timothy.quinto · Answer

I want this to be dynamically selected based on the URL.  The default value is not always the correct one for every user.

Patrik Korovsky · Answer

Hi @timothy.quinto

Maybe it's a shot in the dark, but shouldn't customfield_10861 occurrences be smart values something like this {{issue.customfield_10861.htmlEncode}}?

You can try changing the default value in Jira:

Settings -> Issues. Then go to Fields and click on Custom Fields. Find your custom field and click include -> Configure and use the "edit default value" button.

Cheers,
Patrik