Adding Done Resolutions to projects using Simplified workflow

Question

Hello Community!

For the Simplified workflow, I see only Done but I want to different Done resolutions as shown in this attached image. Any know how to make it happen for the simplified workflow Jira cloud?

I see this post but it didn't work for me and did not give me a way to associate resolution screens: https://community.atlassian.com/t5/Jira-Software-questions/Set-a-resolution-in-simplified-workflow/qaq-p/729614

Trudy P Claspill · Answer

Resolutions are a globally defined set of values, not a per project/workflow set of values.

You can use multiple Resolution values in a Simplified Workflow. You have to add a Screen to the Transition to the Done status, and on that Screen add the Resolution field. Then when you transition issues to Done that screen will display and allow you to select a Resolution value rather than just default the value to Done.

That does not result in your workflow no longer being a Simplified Workflow.

Mai Torralba · Answer

Thanks @Trudy P Claspill I'm looking to have multiple resolution values with my done status. I currently have the multiple resolutions in a shared workflow on shared projects. However, when I migrated a project to the simplified workflow and marked set resolution, I only see Done Done.

Trudy P Claspill · Answer

Hello @Mai Torralba

There is a difference between Status and Resolution.

Status is the value you see mapped to the columns of the board.

Status values are globally grouped into three Status Categories that are color coded:

- To Do - blue

- In Progress - yellow

- Done - green

Resolution is a secondary value that qualifies a Status values that are part of the Done Status Category (the green category). Resolution is used to add further context to the Done status. For example the issue is in a Done status with a Resolution of Fixed, or a Resolution of Cancelled, or a Resolution of Duplicate. The Status is Done in all cases, and the Resolution value is different.

The Resolution value gets set when you transition an issue to a Status that is in the Done Status Category.

Are you wanting to actually have multiple Resolution values with your Done status, or do you want to have multiple Status values in the Done Status Category?