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Automation to set components fails

Alexander Güth

Dear Jira community,

I am not able to run a automation to set a component to issues created via email-handler.

What I do is to set a specific default user for incoming issues via mail. Then my automation sets a component to every ticket which is having the reporter which I chose for issues from emails.

The problem which appears is, that after the component has been set automatically, this process is been undone right after.

Does anyone have an idea where that comes from and how to fix it? There is no other automations which interfer.

Thanks in advance

Accepted answers

Alex Koxaras -Relational-

Hi @Alexander Güth and welcome to the community,

What the history of any of that issue states? Can you post a screenshot here?

What about the rule audit log?

All comments

Alex Koxaras -Relational-

Hi @Alexander Güth and welcome to the community,

What the history of any of that issue states? Can you post a screenshot here?

What about the rule audit log?

Alexander Güth

Hi Alex,

thanks for replying.

automation is undone.jpg automation set component.jpg

Alex Koxaras -Relational-

Can you also share what is on the "Edit" of your rule?

And in addition, fo to cog > system > global automation and see if there are any other rules running, except that specific one.

Nic Brough -Adaptavist-

Ok, but could you show us the history of the issue?

We want to see where the component gets added, and then where it gets removed. (There is no "undo" in Jira, it is another change that puts the data back where it was)

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