Hi all,
I'm an analyst who is using JSM but have been asked by my manager (and presumably IT) for the following info, issue is I have no idea where to find it. I have googled some of it but answers are sketchy.
Many thanks
Hi @Mark Jennings ,
Maybe this documentation is what you need
https://community.atlassian.com/t5/Jira-Service-Management-articles/Doing-Jira-Service-Management-Customer-Notifications-Right/ba-p/1877664?utm_campaign=kudos_article&utm_content=topic&utm_medium=email&utm_source=atlcomm
Thank you, I have passed this information on
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