Getting an UTF-8 Encoding error when integrating SNow and Jira (Cloud versions)

Question

Anyone else get this error? How did you resolve?

Rajendra Kusumba · Answer

Hi @Apryl Harris , Checking if you were able get a resolution for this issue and if you can share here? As we are facing the same issue! Thanks.

Apryl Harris_ud87de · Answer

Yes, all fields are on the create screen. We were able to create a Jira issue from SNow.

However, when we try to update the SNow ticket from the Jira issue is when we get the UTF-8 error. We are working with a SNow and Atlassian Rep to try to resolve. The below was provided by SNow rep but it seems to be for Jira Server, not Cloud (we have Cloud).

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1120132

I was just reaching and thought maybe someone in the Community may have had a similar experience and could share how it was resolved.

Thanks.

Brant Schroeder · Answer

Are all the fields you are trying to populate on the create screen?