Is it possible for Jira to show Zendesk ticket status on a Project it was linked to?

Question

Basically, we linked our Zendesk tickets to a Jira project and linked ticket count is showing on the details pane. What I want to see is if it is possible to show the ticket status count like for Open and Pending tickets on Jira aside from Zendesk Support linked tickets count.

Tinker Fadoua · Answer

@Diana_Architect_ZigiWave and @Dhiren Notani_Exalate_  Please review the Atlassian Community guidelines as you are not supposed to advertise for your plugins. The only one time you can do so when there is no other option with Jira out of the box.

Best,

Fadoua

Darwin_sge3hl · Answer

Hi @Tinker Fadoua yes exactly. Thank you for your response.

Diana_Architect_ZigiWave · Answer

@Darwin hi! yes, it is possible. are the systems you've connected synced? a tool like ZigiOps can help you connect (bi-directionally) Jira and Zendesk and sync their data (keeping them up to date in real-time). it has an advanced mapping and customization features so your use case will easily be achieved - you can tweak it to display the status of the tickets. feel free to check it out and if you want to see it in action, book a demo.

Regards, Diana (ZigiWave)