I am new and trying to setup Jira Service. I am looking for step by step Tutorial for complete setup

Question

I am ne , just got service project and have not done before, I looked at the documents, these are not as I expected. I am looking for step by step tasks and how to do, including permissions to start I have Admin permissions, I do not see Service Desk agent role available . I am not sure I have all the permissions, If some one can guide me to a tutorial, which can help from scratch start to complete set

Thanks

Alex Koxaras -Relational- · Answer

Hi @Hans ,

Take a look at these:

* https://www.atlassian.com/software/jira/service-management/product-guide/overview
* https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/quick-start-guide
* https://www.youtube.com/watch?v=IeL_7rM-NrI

I believe that the 2nd and 3rd bullet will help you the most.

Tosha Liveoak · Answer

Hi @Hans ,

Do you have an Atlassian University account?  There are some great paid and free trainings available.  Set up your account and try some of these. I assume you're looking into the ITSM given your Jira Service Management tags.  Start here!

https://university.atlassian.com/student/collection/850385/path/1230738