Error 1WD7IJ5 when trying to view backlog of imported project

Question

Hello

I needed to move a Jira Software project from my instance to my customers as part of the handover of the finished product

We have a paid Jira Software subscription

So I did a backup of Jira cloud, the imported that backup into my clients Jira Software Free tier project

When I try to view the backlog, I see the error: 1WD7IJ5 and no records are displayed

ANy ideas?

Mark

Alex Koxaras -Relational- · Answer

@Jack Brickey export/import issues will not transfer workflows or schemes to the other instance.

Mark Faithfull_xcynnr · Answer

@Alex Koxaras -Relational- - We use Worklogs on the paid instance, but have not used it on this one particular project

I'm wondering if its to do with permissions being set on the paid project, and those cant be replicated correctly on the free tier?

I'm going to try the CSV route, thanks @Jack Brickey

Jack Brickey · Answer

Yep...my first guess would be restoring "non-free" situation into a free instance. But just a guess.

why not just export/import the issues using CSV?