Capture Key Word from Email and Assign Priority ?

Touqeer Anjum

Hi,

This is a simple automation I'm trying to achieve but don't know how to achieve it.

We have 4 Priorities, P1 through P4, we want to ask the customer to send an email with P1 through P4 mentioned in email Subject Line, and then create a ticket and assign Priority based on what was in the Subject Line.

Just not able to understand how to achieve this.

Any thoughts please ?

Thank You

Rilwan Ahmed

Hi @Touqeer Anjum ,

Make use of JQL search like "summary ~ P1".
I.e. In project settings--> Automation
New trigger == Issue Created
For Condition, select JQL condition and add "summary ~P1"
For New action, Select Edit issue and select priority Field.