Nesting JQL to setup a queue

Question

Hi there,

I am trying to set up a queue in JSM for the 'Service Operations' team, but I want to exclude issues where the Request Type is 'Capex Request' and the status is 'Pending'

resolution = Unresolved AND Queue in iqlFunction("Name = \"Service Operations\"") OR (("Request Type" = "CAPEX Request (ISMT)" AND status != Pending))

That is what I have so far but it isn't working and I am not sure how to show all their unresolved tickets but only strip out that particular subset?

Thanks

Ste404 · Answer

Hey, sorry for the delay I have been unwell.

I am looking at this update but now the queue won't load.  Not clear enough on the changes to see what is stopping it from displaying any results now.

EDIT - found it, there was a missing "

Thank you for your time, this does what it should be doing now.

Greatly appreciated and I have learnt some snazzy things about JQL also here :)

Fernando Eugênio da Silva · Answer

uh! my bad my bad:

Follow the query updated

"Request type" != "CAPEX Request (ISMT)" AND status != "Pending" OR resolution = unresolved AND Queue in iqlFunction("Name = \"Service Operations\"") AND Request type" != "CAPEX Request (ISMT)" AND status != "Pending"

Ste404 · Answer

The Pending issues still appear in the queue.