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No Email Notification upon ticket creation ?!

Touqeer Anjum

Hi,

I have set an email address to receive email notification once a new ticket is created. The email is set in Project Settings > Notifications > Edit Notifications > Default Notifications, but no email is received on ticket creation, the user who created the ticket receives the email notification.

What could be wrong or not configured ?

Accepted answers

Alex Koxaras -Relational-

Hi @Touqeer Anjum

You have to see if that user has project membership for that specific project and if that membership provides the basic permissions (brose project permission).

In addition check if any security level applies.

All comments

Alex Koxaras -Relational-

Hi @Touqeer Anjum

You have to see if that user has project membership for that specific project and if that membership provides the basic permissions (brose project permission).

In addition check if any security level applies.

Touqeer Anjum

Hi @Alex Koxaras -Relational-

Can I know which user are you referring to that needs to have project membership ?, is it the maintenance email user ?

Alex Koxaras -Relational-

Yes! That's the one. The one who is not receiving the email

Touqeer Anjum

Yes I have added it to the Project.

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