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Updating the Status of a main issue when the status of a linked issue changes

Ste404

Hi there,

I have sent myself down the rabbit hole with this one and can't come up with a solution. I have a main issue that when approved it creates a linked issue. At that point the main issue status is transitioned to Pending and a reason of 'Awaiting Procurement'.

What I want to do is when the linked issue is 'Rejected' or 'Completed' I want to transition the main issue back to In Progress.

I am just not sure what to do with the automation to perform the check on the linked issue to update the main issue status.

Just can't figure out where to start with it.

Many thanks.

Accepted answers

Callum Carlile _Automation Consultants_

Hi @Ste404

It might be easier to trigger this off the linked issue rather than pulling in the info from the linked issue.

So the trigger could be Issue Transitioned to Rejected or Completed, you could add whatever conditions you need (any of the systematic fields/values set on creation of this issue should work here), then if you add a related issues branch (selecting Linked Issues, then add the associated link types). You could then add any conditions to this branch, which would be conditions against your main issue which you are actioning, and then add the Transition Issue action under this branch.

Hope this helps!

All comments

Sakina

Callum Carlile _Automation Consultants_

Hi @Ste404

It might be easier to trigger this off the linked issue rather than pulling in the info from the linked issue.

Hope this helps!

Ste404

It's a linked issue and no matter what I try I can't see the transitions from the main issue.

Ste404

Hey,

I sort of had that in place but I can see the transitions from the main issue.

Sakina

instead of issue type you can check Issue using JQL

Callum Carlile _Automation Consultants_

@Ste404 Hmm they should be there, some thing you may want to check:

Have you checked that the correct workflow is associated with the project and issue type, through the workflow scheme?
Does the workflow definitely have the right transitions which you are looking for?
If you start typing the status name in the dropdown, does the status appear?
Are you creating the automation rule in a project where those statuses exist in one of its workflows?

Ste404

I am creating the automation in the Procurement project which is the linked issue.

The transitions in the first step are from the procurement workflow, but the 'transition the issue' is still only showing the procurement status, I thought if I said 'For Linked Issues' it would pull in the status from the main issue.

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