Permission error for Portal Customers needing Move Permission?

Question

Hello all,

I've returned from an absence and my service management project is suddenly giving me permission scheme errors for not allowing Portal Customers to have "Move" permissions.

I have "Move" restricted on my project for several reasons and really do not want to enable it. We do not want issues to be moved off of the project or workflow steps/approvals to be skipped with it.

Is there any reason why a Portal Customer could possibly need it that would break some new update or Core feature?  Anyone know of a recent update that affects this?

Thanks!

Erin Blomert · Answer

@Eugenio Onofre Unless I am misunderstanding here, it is asking me to fix the security scheme by assigning the permission of "move" to "Service Project Customer - Portal Access", which to me seems very strange.  It is not currently enabled.  I'm a little confused by the end of your last sentence.

Thanks!

Eugenio Onofre_v78igo · Answer

The message is not asking you to assign this permission. It is asking you to fix the Security Scheme for this permission on the Customer Portal Role, which means this seems to being allowed by the security scheme.

Erin Blomert · Answer

This is exactly why the pop- up threw me so much - saying that "Service Project Customer - Portal Access" must be assigned the Move Issues permission (not recommended, but must be assigned) seems out to left field.  It made me wonder if some major update had happened for portal customers.