Hi. How do i hide the customer portal from people outside my org?

Question

Hi. I need to hide the customer portal from people outiside my organization. I open the customer portal in an anonymous tab and create a account with an personal e-mail for testing and i was able to acess all customer services portals of my company.

Thanks in advance for the help

Sam Nadarajan · Accepted Answer

Hello @Guilherme Teodoro ,

I think this documentation will be helpful.

Main thing to check is that your customer permissions are not set to open for each of your service projects.

Hope this helps

Alex Koxaras -Relational- · Accepted Answer

Hi @Guilherme Teodoro

First of all I would not allow customers to create their own accounts:

* Go to cog > products
* Click on Customer Access
* And on portal access select "Don't allow customers to create their own accounts"

And then on every JSM project I would only allow customers added by admins or agents:

* Go to project > project settings
* Click on Customer Permission
* Select "Customers added to this service project only by agents and admins"

Hope that helps

Alex