Import issue from csv if not exist

Question

Hi,

I am trying to import issues from csv. Everyday new issues are added into this csv file. The problem is, when I import this csv file, the existing issues will also be created causing duplicate issues.

Is there a way to import only the new issues added in the csv file and ignoring the existing issues which are already created?

Thanks.

Bryan.Lumije · Answer

Thank you @Alex Koxaras -Relational-

Alex Koxaras -Relational- · Answer

Hi @Bryan.Lumije and welcome to the community,

All lines from the CSV file will be treated as new issues. The only way to see if tickets were already created, was to place their ID on your csv file.

But I would just go by removing the lines of the already imported issues.