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Email

Katie Weclewska

My managing Director is not receiving email notifications.

I add him as a watcher to every task, and even if I mention him in a comment or add him as an assignee or reporter, he is not receiving notifications.

I checked all settings, and it looks like everything is ok.

What can I do about it? It is frustrating as using Jira was my idea to improve communication in my workplace.

Katie

Accepted answers

All comments

Alex Koxaras -Relational-

Hi @Katie Weclewska and welcome to the community,

A user can turn off all notification from his/her profile. If that is the case, he will not receive most of notifications.

email notificationsw.png

Can you confirm that he is part of a role/group which is notified during specific events?

And does he has the necessary permissions to view all said issues?

Katie Weclewska

We checked everything. All notification are on.

Katie Weclewska

@Alex Koxaras -Relational- , we checked and tried everything. What else can we do?

Melle van Keulen

Hi @Katie Weclewska , is this specific for your managing director? Or for all watchers of the issue?

If it's specific for your director
Cause does not have to be within jira, please check if any rules are applied within the email client or check if there's some kind of filter active

If this applies for all users/watchers
You could also check the configuration of the notification scheme of the project (Settings > issues > notification schemes > choose the relevant scheme).

In the notification scheme, check the column notifications if the right roles are determined for the relevant events.

John Funk

Hi Katie - Sometimes email addresses get blacklisted by Atlassian and can't receive emails. Since you are on a Free subscription, we will see if someone from Atlassian can come take a look.

Earl McCutcheon

Hello,

I took a look on the backend and checked for all suppression entries (i.e. email blocks and bounces) that match the given domain and users on your system and there were no entries found so nothing is being blocked on our end.

My best guess would be the possibility of an email rule that is flagging the messages from the system as spam or deleting notifications in the inbox.

Have the affected user check the inbox filter rules for any blocks that may have been set in error.

Regards,
Earl

Katie Weclewska

@John Funk yes please, we check on our end and we don't have email rules set up at all. we can't find any Atlassian notification on my managing director email (junk email, deleted emails or any other email folders) please help me with this as I ran out of ideas and he need to be notified of our projects on daily basics.

Katie Weclewska

He is active on each product, and last time, he was active 31st of August

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