I cannot select user on an user picker (single user) custom field from service management portal

Özge Özgenç

I created a custom field that is user picker (single user) on Jira Service Management Portal so, users can choose their manager. However, when I enter an email or user name I cannot see any users to select. Although there are many jira users in the domain, it does not appear in this field. I added a screenshot. I am waiting for any information and suggestions, thank you.

Joseph Chung Yin

@Özge Özgenç -

You should check the following places -

1) In your project's settings >> Customer permission section - make sure the customer sharing option is setup correctly -

2) Under Settings > Systems > Global Permissions area to find out which user groups are assigned with "Browse users and groups" right.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.