I've set up a user in JIRA that has a team mailbox email address. However, if I click on the invite from the mailbox it tries to log me in using my email and not the mailbox email.
Is there a way to login as this user?
There's no way to do this. You should not have dummy users set up with mailbox accounts, it's a kludge to try to implement poor practices in Jira, and as you have discovered, it doesn't work very well.
Why have you got this email box set up with an account?
It's a group mailbox that is shared by a department. We want to assign JIRA's to this user so multiple people are notified. We could do it with groups but don't want to have to manage them.
Mmm, that's not a good practice (and it's forbidden in some industries), the assignee should be the one single person (currently) responsible for getting an issue done.
You can't create an account with a group email with SSO enabled (it's actually one of the security benefits of SSO - it blocks you from doing this)
@Nic Brough -Adaptavist-
This is a group mailbox monitored by our support desk. The plan is to initially assign it to the group mailbox and then once someone picks up the ticket they would assign it to themselves.
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