Set reporter from Zen Desk

Question

We have Jira integrated with Zen Desk for our CS needs. If a Jira ticket is created directly in Jira, the reporter's name is attached:

However, if a Jira ticket is created in ZenDesk, it shows "ZenDesk Support for Jira" as the reporter and its not changeable:

Is there a way to have Jira tickets created in ZD show the name of the reporter who created it? We have individual log ins for both ZenDesk and Jira.

Thanks!

Dave

Diana_Architect_ZigiWave · Answer

@David Kimball hello. If you're open to exploring external help for this use case, take e look at ZIgiOps. It's a no-code tool. You can customize it to fit various use cases. It connects the systems bi-directionally, allowing you to sync, and transfer various data and keep them updated in real time. ZigiOps reads the schema dynamically and can help you achieve your use case - display the name of the reporter. Feel free to look at it and even book a demo to see it in action.

Regards, Diana (ZigiWave team)

Syed Majid Hassan -Exalate- · Answer

Hi @David Kimball

This is Majid @ Exalate.

Yes, this is very possible to have the Zendesk Jira reporter field synced or even to show the username of the ZD assignee in a custom field in Jira (as you say you have different logins).  There are even other possibilities of how you can achieve this. I would request you to look at Exalate where you will be able to achieve this use case in a few minutes. The app provides you fully customizable synchronization between Zendesk and Jira.

Please feel free to book a customized demo if you would like to see the product in action.

Thanks

Majid

Mark Segall · Answer

Hi @David Kimball and welcome to the community!

You have a few options here in order of complexity:

* Change Manually - The reason you can't change reporter is that the "Modify Reporter" permission is likely locked down.  You can take a look at the permission scheme for the project to verify.
* Use Jira Automation - This would be dependent upon Zendesk sending the reporter via some type of consistent method that Automation can locate it and perform the work to update the reporter field.
* Modify the Zendesk/Jira Integration - This one is out of my depth, but the integration would need to be updated to pass the reporter which then needs to be translated into the Jira User ID