TCP ports used on Insight discovery

Question

Hi,

I have a problem when trying to scan a PC on the same subnet, it said, "No working credential for IP ADDRESS", tried to test with the program and it said, "Cannot connect with credentials".

But the credential is valid and works if I'm trying to scan the local machine.

According to the documentation , insight discovery is using the WMI for credential, any chance that the Windows firewall rule blocked it? What services and ports have to be opened to make it work?

Thank you.

Gustavo Delazari Borges_mynmyt · Answer

Hi @Jason Chan

We have been using Jira Data Center with Insight, so I am not sure how Cloud works.

I have found this documentation:

https://support.atlassian.com/jira-service-management-cloud/docs/export-data-from-insight-discovery-to-insight-cloud/

I hope it might help you.

Jason Chan · Answer

Hi @Gustavo Delazari Borges

What kind of access do I need for the server to upload the collected data to the Jira Cloud? Does my server need internet access to upload?

Thanks

Jason

Gustavo Delazari Borges_mynmyt · Answer

Hi Jason,

In Discovery settings (if you are hosting it in a Windows server), where you store your credentials, you can test them trough the tab "Credentials" using the button "Test". Have you tried this in order to validate those credentials with your servers?

If you still can't establish a connection, try to inform the domain before the user (domain/user) on the "Credentials" tab.