Resolve updated ticket after 21 days

Question

Hi,

I have a problem with automation for auto resolving tickets. I had a scheduled automation set up with JQL : status = 'Waiting for customer' AND updated < -14d

but I also have an automation for reminding customers with comments on the ticket every 4 days. So of-course this means that the ticket was updated and is no longer included in the above query. Is there a JQL that would include tickets that are in status for (n) amount of days?

Thank you for your support

Mark Segall · Accepted Answer

Hi @Nal Premik - Yes you can do something like this:

status = "Waiting for customer" AND status changed BEFORE -14d

Sebastian Krzewiński · Accepted Answer

Hi @Nal Premik

Try to use "status changed":

- https://support.atlassian.com/jira-service-management-cloud/docs/advanced-search-reference-jql-operators/#Advancedsearchingoperatorsreference-CHANGEDCHANGED

- https://support.atlassian.com/jira-service-management-cloud/docs/advanced-search-reference-jql-fields/#Advancedsearchingfieldsreference-StatusStatus

Regards,

Seba