Best way to create an automation rule to automatically reassign a ticket to a person based on month?

Question

Hello,

I was curious as to whether or not someone else may have found a better solution to a question that I have.

I created an automation rule, that, when incident tickets are assigned to a group, get assigned to an oncall person.

However, I'd like to take it a step further -- if person A is on for an entire month and person B, the second, and third person, the third month, prior to going back to person A; what is the best way that I could use JQL to facilitate this?

oliver.wihler · Answer

Have a look at lists.  You somehow need to decided with person goes for which month..

Matt Sardi · Answer

Thank you Oliver for reaching out regarding this -- do you know if there's a way to automate this without specifying the month and just cycle through the number of persons oncall?

oliver.wihler · Answer

Have a look a the available issue fields

Then check the Date and Time functions.

You then could come up with an IF Match condition like "{{issue.created.format("MM")}}" equals to 01.  Where 01 is January, of course. then make an else-if:matches for each month. The action then could be "Edit issue" where you set the assignee to a person.