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No longer able to raise support request with Atlassian Support (Cloud Premium)

William Glover_kyrq5k

Dear community,

I have been trying for a week to raise support with Atlassian Support.

We have a cloud premium subscription.

However, I only receive an unspecific error message ("Something went wrong, try again").

Is anyone else seeing this issue? Can anyone give me a hint for a solution?

I tried to raise a request by sending an e-Mail to the cloud premium notification address, but this is rejected.

Kind regards from Germany

William

Accepted answers

Dirk Ronsmans

Hey @William Glover ,

I'm not experiencing this myself and have been raising tickets over the past few days.

Have you tried it on a different browser/network/device? Maybe your browser is blocking something.

i'll see if we can engage an Atlassian engineer here as well to see if they can confirm any ongoing issue.

All comments

Dirk Ronsmans

Hey @William Glover ,

I'm not experiencing this myself and have been raising tickets over the past few days.

Have you tried it on a different browser/network/device? Maybe your browser is blocking something.

i'll see if we can engage an Atlassian engineer here as well to see if they can confirm any ongoing issue.

William Glover_kyrq5k

Hey @Dirk Ronsmans

I tried it again just now using a different browser, and voila, it worked

Seems like the issue is either fixed or more likely that the problem is on my end somewhere. I will investigate further.

Thank you for your assistance and input

Kind regards from Germany

William

Andy Heinzer

Hi William,

Sorry to hear about this problem. I see that you recently create a support case (today). Perhaps the source of the problem has already been resolved.

However I have reached out to my internal support team to better understand why you might have been receiving this error.

Andy

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