Olá pessoal. Explicando melhor, gostaria de saber se é possivel , por exemplo: Chamado aberto no projeto departamente pessoal, após a resolução do mesmo automaticamente ser encaminhado para o financeiro para seguir com o mesmo ticket
Hi @Governança de TI
To do this, there are some ways to resolve.
First option: move the ticket between projects (it's not the best approach, because the SLA time in each project)
Second option: create a linkedissue after the resolution in the project financeiro and make the issues and SLAs in each project independent and easy tracking
I hope I helped you.
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