Automation to create daily reminder for tickets assigned to team

Question

Is there a way to create an Automation rule that sends each user in JIRA a list of the tickets assigned to them? Without specifying who the user is.

Bill Sheboy · Answer

Hi @Mathew Mullan -- Welcome to the Atlassian Community!

What problem are you trying to solve by doing this?

I ask, because...

* This seems like "pushing" reminders, and may indicate there are other issues to consider if people are not aware/pulling on their own work.  Perhaps this could cause unintended consequences.
* To access all of a Jira site, such a rule would need to be global scope, and that may have impacts for your automation usage limits
* Have you instead considered creating a saved filter, and letting people choose to subscribe to it for a list of their work as an email?

Kind regards,
Bill

Bill Sheboy · Answer

Hi @Olga Videc

For your information, the link you provided is for the Server/Data Center of automation rules, and Matthew appears to be using Jira Cloud.  Bulk processing in Jira Cloud is often done using the Lookup Issues action instead.

Kind regards,
Bill

Olga Videc · Answer

Hello @Mathew Mullan

Welcome to the community,  yes it's possible here is a step-by-step tutorial on how to create this automation rule, don't forget to check the checkbox "Process all issues produced by this trigger in bulk"

https://confluence.atlassian.com/automation/run-a-rule-against-issues-in-bulk-993924653.html

JQL to use to filter the issues for example

Project = ABC and resolution is unresolved

Send to assigne.

BR, Olga