Adding reporter from Description (Smart Value)

Hofer, Johan

Dear All,

I want to add the "reporter" from the description field.

Basically looks easy.

I will receive an e-mail from a certain other app (old ITSM tool) and asked that they can send me this e-mail  with <customer>"reporter.displayname"</customer>

Then when issue is created and coming from (old ITSM tool) I edit issue reporter field with

{{issue.description.substringBetween("<customer>","</customer>")}}

But as I learned after several tests on other subject, Jira seems to want thee JiraID instead of display name. (I tested anyway and seems right again).

Is there a way I can do that, combining smartvalues to search and match Displaynames and return JiraID ? etc...

 

Thanks a lot for your help!!

 

Regards

Johan

Alex Koxaras -Relational-

Hi @Hofer, Johan 

Yes, there is a way. Kindly see the next screenshot (and replace "alex koxaras" with your value from {{issue.description.substringBetween("<customer>","</customer>")}}:

But here's the catch: When you lookup the issues using only the reporter's name, you have to add another field as well, to narrow down your results. In the example above, my lookupissue component yielded 139 results. So the rule only for logging the output was 7 seconds!!