Are HR service management requests automatically set to private?

Question

Hi. I'm new to Jira service management, and I'm using the HRSM template. As a complete novice, it's taken me a while to work out how to tailor the forms and requests to my company's needs, but I'm stuck on permissions.

I'm trying to find out if all requests (what I think we're also calling tickets?) are automatically set to private because of the confidential nature of a lot of HR functions. If they're not, I need to know how to ensure they're always private so that none of my customers can browse and see what other people are requesting (especially when it relates to things like bereavement leave or changing bank details etc.).

Grateful for any help with this one!

Kian Stack Mumo Systems · Accepted Answer

@Linda,

JSM tickets are by default visible only to the customer that raises them and the Agents working the project.

Brant Schroeder · Accepted Answer

One caviat to that is if you have organizations set up.  When they submit an issue if they are part of an organization they will need to choose to set it private so others in the organization will not see it.