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How do I remove these users from the customer list?

Cameron Loperfido

These are internal confluence user accounts that are showing up on the customer list for a service project. They are not listed under "People" in project settings or "Portal Customers" in Atlassian admin.

Accepted answers

Pramodh M

Hi @Cameron Loperfido

Advertantely people who don't have access to Product but have Site access will become Customers and end up showing in the Customers. [ If "Anyone allowed on the customer access settings" option is chosen ]

Check the below option to remove them

[ Let me know if you have that option already enabled and still they are visible in the customers section)

Thanks,
Pramodh

All comments

Sebastian Krzewiński

Hi @Cameron Loperfido

Please take a look on this answer - https://community.atlassian.com/t5/Jira-Service-Management/How-can-we-stop-customer-registering-to-Service-Desk-with-quot/qaq-p/1432209

Regards,

Seba

Cameron Loperfido

Thanks for the response Seba,

Though I know that none of these users are logging in with apple devices. This isn't a matter of learning the email addresses, as they are internal users part of my team.

Pramodh M

Hi @Cameron Loperfido

Check the below option to remove them

[ Let me know if you have that option already enabled and still they are visible in the customers section)

Thanks,
Pramodh

Cameron Loperfido

Thank you Pramodh, this is exactly what I was looking for!

Pramodh M

Glad @Cameron Loperfido

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