How to insert payment method?

João Rigueiral

Today when my team was enter in our project to start the day, we had a bad suprise! A screes saying: "Your Atlassian Cloud products are suspended. our subscription for Atlassian Cloud hasn't been renewed. If you're a site admin, go to admin.atlassian.com
View site bill to update your payment details." 

But when I click in these buttons i cant find the place to insert the credit card to turns the project on again.

All our team is off, and all the sprints are unvaiable.

Please, I need help from someone! 

Thank you very much!!

Walter Buggenhout

Hi @João Rigueiral,

The admin environment does undergo changes every now and then and navigation there is sometimes influenced by that.

On a test site I have, I got to the billing details through the following steps:

• Log into admin.atlassian.com
• Select billing from the top level menu structure
• Then click manage subscription for one of your products (e.g. Jira Software)

Then, you land on a screen where you can add payment / billing details:

If you don't manage to proceed from there, do reach out directly to Atlassian support for further assistance.

Hope this helps!