Close ticket after 3 'Business Days' with no customer comment

Question

Hi there,

I have an automation that runs daily and leverages this JQL  "status = "Waiting for customer" and updated < -3d"

What I would like though is to only check on business days and not include weekend days.

Not sure how to build a calendar check in with this one or should I be putting a specific customer SLA in place to close off the ticket if they breach 3 days and use the calendar that way if possible?

ta

Tansu Akdeniz · Answer

That's fine. It seems you give 2 working days as a target (2x9).

Now you can configure similar automation:

Ste404 · Answer

Thanks for the input, I think I am on the right track here - how does this look?

(18h was just my testing)

Paul Wiggers · Answer

This is the way to go, there is no need for additional plugins