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Unable to add new app to Confluence (cloud)

Moshe Hajaj

I managed to add one (of 2) app, but every time I click the “start new trial” on the second app, I get this error message:

We ran into a little trouble

It might just be a hiccup. Try again in a bit.

Is there a way to know why the specific app won't install?

Accepted answers

Max Foerster - K15t

Hey @Moshe Hajaj

If you encounter this error message, the application was often installed anyway. It can also show up due to a missing or invalid payment method.

Best, Max

All comments

Max Foerster - K15t

Hey @Moshe Hajaj

If you encounter this error message, the application was often installed anyway. It can also show up due to a missing or invalid payment method.

Best, Max

Moshe Hajaj

Hi Max,

I don't see it in the “Manage apps” page. And the site is currently on the free tier anyway, while the app has 30 days “trial period”.

That is really strange.

Max Foerster - K15t

Do you have a payment method added to your site?

Best, Max

Moshe Hajaj

Not on this site. It's simply a free/temp site to check the app mentioned above. We're currently on Jira and Bitbucket cloud only (but, Confluence on-prem).

But that wasn't the problem with the other app (which was installed successfully, and then removed).

Thanks, Moshe

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