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JQL filter does not show all subtasks in team-managed projects

Shilpa Sikotra Taylor

Hi, Jira community 👋🏼

I am not able to view all subtasks for a team-managed project when my JQL is

issuetype in (Subtask, sub-task)

How can I make sure all the subtasks are visible?

Accepted answers

All comments

John Funk

Hi Shilpa,

Do the sub-tasks use a different workflow? Or the same as the parent?

Shilpa Sikotra Taylor

That's right @John Funk, the sub-tasks use the same workflow as the parent.

Trudy P Claspill

Hello @Shilpa Sikotra Taylor

Try this

issuetype in (subTaskIssueTypes())

If that doesn't work, please tell us more about the sub-task issues that you are not seeing.

Are you able to view the details of those missing sub-tasks?

Do other team members get the same results (missing issues) with the same filter?

Shilpa Sikotra Taylor

Thank you for your answer, @Trudy P Claspill

Correction, I am searching

issuetype = sub-task and Sprint = 81

sprint = 81 and issuetype = sub-task

and both show a lower count than I can see on the sprint.

I wonder if the issue is related to my sprint? 🤔

Trudy P Claspill

Is there more than one sprint with the same name in your Jira instance?

Jira does not require sprint names to be unique. Are you sure that the sprint with ID=81 is the sprint that you are viewing when you say "than I can see on the sprint"? Where are you viewing that sprint?

If you are viewing your sprint in a Board (in the columns view) are you sure you are viewing only one Sprint and not multiple sprints?

Are you sure that all the items you see when you are viewing the sprint a of the issueType "sub-task"?

Shilpa Sikotra Taylor

Thought I'd answer your questions in bullet points:

The sprint name is unique.
In the board view, I can see more tickets than when I filter for them. I am able to see some of the sub-tasks from the current sprint board in the filter, but not all.
Yes that's right, I am on a team-managed project with only one sprint shown on the scrum board.
Yup, I double checked that there are some "sub-tasks" on the current sprint board which are not visible via the filter.

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