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Can not access customer portal from IOS or Android devices (but ok on Windows laptop computer)

Kin Wai Wayne Tam

Hello Community,

I am a user of this customer portal. It works fine on my IOS phone and on my windows laptop computer.

About a week ago, I cannot access the customer portal via my IPhone but continue to work well on my windows laptop computer.

It keeps saying the UI has changed and ask me to clear browser cache. I did. But it logs in fine but returned “no access” to the customer portal.

I even tried it on an Android phone and on my ipad. None of them works (same error message - “no access” to any service portal.

Can you shred some light as to what happened and how I can fix it? Thanks in advance.

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Brant Schroeder

@Kin Wai Wayne Tam Welcome to the Atlassian community

I checked and am able to access our customer portal on Android and iOS. Are you using any apps for the portal like refine? Are you able to access the portal in desktop mode?

Kin Wai Wayne Tam

Hi Brant,

I am not using any apps for the portal.

I used to be able to click the “view request” link and gets redirected to the the exact Support ticket on the Antavo support portal. However, about a week ago. It stopped working. It won’t work on desktop mode either.

However, I am able to login to the portal using a windows laptop computer.

regards,

Wayne

Kin Wai Wayne Tam

The portal I am trying to access is antavo.Atlassian.net/servicedesk .

Brant Schroeder

@Kin Wai Wayne Tam So to confirm the issue is when you are in the Jira Service Management agent view you are clicking the view request link and getting a no access error?

Do you have a Jira Service Management license? Are you an agent on the project?

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