Exclude Category >

Asif Zahoor

Hello all!

 

I have this filter made: 

project = USD AND resolution = Unresolved AND "SAU: Asignee Resolution Group" = IT.SOA

 

That filter shows all our current open Status of tickets assigned to this resolution group.

I want to exclude certain tickets under using the "SAU: Issue Type / Sub Type / Element" from this filter to get a true idea of what we have currently open that needs to be actioned.

 

Any ideas?

 

Many thanks

 

Walter Buggenhout

Hi @Asif Zahoor and welcome to the Community!

This "SAU: Issue Type / Sub Type / Element" you are referring to is something specific to your Jira instance, most likely. But to answer your question generically, I would say you can just further expand your initial JQL statement like this:

Project = USD AND resolution = Unresolved AND "SAU: Asignee Resolution Group" = IT.SOA
AND "SAU: Issue Type / Sub Type / Element" IN (Story, Bug)

Obviously, I am just guessing what might be available options. In my example, I am just assuming that Story and Bug are existing options in your instance. If not, just replace with what you have available in reality.

Hope this helps!