Difference between search bar and question tree

Ivana Hudecova

Hello,

We are considering the options to set up service catalogue in JIRA Service Management - a search bar vs. question tree (2-3 questions guiding the user through to define the issue).

For each of these two options (search bar and question tree), we'd like to know what are the pros and cons, including: cost difference to set up, time to set up, usability, maintenance... We would also appreciate visual examples (screenshots) of how each option looks like.

Thank you

Ivana

Dave Mathijs

Hi @Ivana Hudecova welcome to the Atlassian Community!

The search bar is linked to the default knowledge base of your project. This KB is actually a Confluence Space. So in order to populate the KB with articles, you would need Confluence licences to write the pages for your customers.

Within Jira Service Management, you can use Forms to create request forms with a "question tree".